COMPLAINTS & REDRESSAL

The Middle States Commission on Higher Education (MSCHE or the Commission) provides opportunities for students, faculty, staff, and members of the public to submit a number of different types of complaints:

1. Complaints Involving Applicant or Member Institutions
2. Third-Party Comments for Institutions Under Review
3. Whistleblower Complaints (involving wrongful conduct of Commission representatives while in their service to the Commission)
4. Complaints Against the Commission (involving the Commission’s compliance with its own policies and procedures or requirements for federal recognition).

Please select the appropriate button below to find more information about each type of complaint, the corresponding policy, and applicable submission form.

Special process considerations will be made for incarcerated individuals and individuals with web accessibility needs. For more information, please select the Special Process Considerations button below.

For additional information and questions, please contact complaints@iache.us

The Commission accepts complaints involving an applicant or member institution’s compliance with the Commission’s Standards for Accreditation, Requirements of Affiliation, Commission policies and procedures, or the institution’s own policies and procedures.

To submit a complaint, please use the Complaint form. All documentation must be submitted in English and in PDF format.For further information, consult the Councel’s Complaints Involving Applicant and Member Institutions Policy and Procedures.

The Commission accepts comments from all interested individuals about the quality of an applicant or member institution when the institution is approaching a scheduled accreditation review. Third-party comments are intended to be an opportunity for individuals to offer more generalized information that is not necessarily specific to individual circumstances.

To identify institutions that are currently engaged in a scheduled review, please share these indormations:

• Applicant and Candidate Institutions
• Member Institutions in Evaluation 
• Member Institutions in Non-Compliance or Adverse Action

To submit a third-party comment, please use the Third-Party Comment form. Documentation is not required; however, if you choose to attach documents, all documentation must be submitted in English and in PDF format.

The Councel accepts complaints about the Councel’s compliance with its own policies and procedures or federal regulations.

Complaints Against the Councel do not require submission of a particular form. Instead, Complaints Against the Councel must (1) be submitted in writing to the President of the Councel, via executive@iache.us, (2) state clearly the nature of the complaint including the relevant facts and circumstances, and (3) be signed.

For further information, consult the Commission’s Complaints Against the Commission Policy.

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The Councel accepts whistleblower complaints involving wrongful conduct of Councel representatives while engaged in their service to the Councel.

Please note that the whistleblower complaint process should only be utilized when the wrongful conduct involves a representative acting on behalf of the Councel and in their service to the Councel. Many Councel representatives also work for institutions or other entities. The whistleblower complaint process should not be used for any complaint against a Councel representative when the Councel representative is acting in their role with another institution or entity. If you have a complaint involving an institution, please utilize the Complaints Involving Applicant and Member Institutions form, and if you have a Complaint against the Councel or Councel staff, please utilize the Complaints Against the Councel process.

To submit a whistleblower complaint, please  email  to whistleblower@iache.us.

For further information, consult the Commission’s Whistleblower Policy and Procedures.